Digital Products Refund Policy

Last updated: 17 October 2026

Winning Ecom Systems sells self-guided digital educational products. After successful payment, eligible digital files are delivered automatically through Shopify's Digital Products app. Customers receive secure download access through Shopify using the email address supplied at checkout. No physical product is shipped.

Change-of-mind refunds

Because digital products are delivered immediately and cannot be returned once access has been supplied, purchases are generally non-refundable after download access has been provided. We do not provide refunds solely because a customer changes their mind, no longer wants the product, or did not read the product description before purchasing.

Thirty Day Clarity Guarantee for Ecom Profit Leak Fix

Use the system for 30 days. Complete the economics gate, campaign snapshot, diagnosis summary, and at least one controlled test. If you still cannot identify where your campaign is losing efficiency or what to test next, contact us within 30 days of purchase using the email associated with your order. Include the completed diagnosis pages and test record.

We will review whether you followed the process. If the system did not provide the promised clarity, we will refund the purchase price covered by the guarantee. The guarantee does not promise campaign profitability, revenue, approval by Meta, or any specific advertising result.

When we will provide assistance, replacement, or a refund

Please contact us if:

• you were charged more than once for the same order;
• the digital product was not delivered through Shopify and we cannot restore or resend access;
• the supplied file is corrupted or cannot be opened and we cannot provide a working replacement; or
• the digital product is materially different from the description shown at the time of purchase.

Where appropriate, we will first try to resolve the issue by restoring download access or providing a working replacement. If we cannot resolve an eligible issue, we will approve a refund.

How to request help or a refund

Email trypyrella@gmail.com with your order number, the email address used at checkout, and a description of the issue. Contact us as soon as possible for access or file issues. Requests under the Thirty Day Clarity Guarantee must be submitted within 30 days of purchase with the required completed materials. These request periods do not limit any rights that cannot lawfully be excluded.

Approved refunds

Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

Personal-use licence

Each purchase grants one advertiser or business a non-transferable licence to use the files internally. The files may not be resold, shared, uploaded publicly, copied for clients, or distributed without separate written permission.

Consumer rights

Nothing in this policy excludes, restricts, or replaces any rights or remedies available under the South African Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable law.